eSIM (English)

You need the appropriate profile to use an eSIM on your smartphone or watch. The eSIM profile contains all the information needed to use services in the Telekom mobile network. Request it online by calling 1500 or visiting a branch.

If you have signed up for an eSIM profile, you will receive an activation code from us. After scanning the activation code with your device, the eSIM profile will be automatically installed and registered on the Telekom mobile network.

The activation code is a QR code. You get it when you order an eSIM profile. You need an activation code to activate your device's eSIM.

Each eSIM chip has its identification number, EID. You can find it on the packaging or in your device's settings.

You can. You need to send us the code (EID); we will do everything for you. Your eSIM profile will be activated within a few minutes. Then follow the instructions on your device. This option is primarily intended for devices that do not have a camera.

No, the activation QR code is unique and can only be used once. No one can use it once you scan it and install it on your device. You need a new activation code if you wish to use your eSIM card on another device.

Yes, eSIM has the same features as a classic physical SIM, serial number, and PIN/PUK numbers that you can use as extra security. The novelty is the EID identification number of the device's eSIM chip and the activation QR code.

The eSIM's internal memory allows you to save contacts like a classic SIM. Deleting the eSIM profile from the device also deletes all data saved on the eSIM.

Of course, if your device supports eSIM technology. Visit the nearest T-Center to replace the SIM card with an eSIM profile.

All your services and available content of the tariff will remain unchanged.

It might be helpful to remind you before this replacement to check if you have all the contacts on the SIM card. If you have, make a backup copy of your contacts (on Google, iOS) to restore them later when you activate the eSIM profile.

If you only switch to a classic SIM card with an eSIM profile, all your services and the available content of the tariff will remain unchanged.

We recommend that you look at our offer. If you already have a device with eSIM technology and only want a tariff, order an eSIM here and activate it online - the process is fast, easy, and secure.

Yes. For new users, the activation fee for the eSIM profile is charged as for the classic SIM.

First, delete the eSIM profile on the old device. We will provide you with a new QR code that you use to activate the eSIM on another device. Contact us, write in the chat, or call 1500.

Yes, if your device supports the eSIM standard. We recommend using eSIM with devices from Telekom's offer because our devices have been thoroughly tested.

If you lose your phone, please notify us immediately so we can turn off the service and stop billing. Call the Contact Center at 1500, or stop by the branch office.

After that, we can activate a new eSIM profile with your old or new number on the new phone - as you wish.

If a damaged phone goes to repair, everything takes place according to the standard procedure. While you wait for the phone to return from repair, you will receive a replacement phone with a classic SIM.

You activate the new eSIM profile in the same way as for the first activation.

In this case, you need a new eSIM profile from us. Contact us, write to chat, or call 1500.

After activating the new profile on the device, you can continue using mobile services. Of course, by changing the eSIM profile, you keep your existing phone number, just like with a physical SIM card.

Using the eSIM as well as the SIM card depends on the device. Regarding 2 eSIM profiles on the same device, it is possible to load multiple profiles on one device, but using multiple profiles simultaneously is impossible. For example, only one can be active if you have 2 eSIM Telecom profiles.

Using a device with an eSIM profile does not affect internet consumption. The Internet is used when downloading/activating the eSIM; we recommend using a WiFi network.

Yes, eSIM supports all networks.

Yes, you can use an eSIM in roaming, just like a physical SIM. It is essential that the network operators you will use in the country you are traveling to supports eSIM technology.

Deleting the installed eSIM profile from the device you are giving away is mandatory. When changing devices with an eSIM, since the profile cannot be physically transferred to another device, a new QR code must be requested to activate the eSIM on the other device. Contact us, write to the chat, call 1500, or visit the office.

If you wish (e.g., to sell the device), you can delete the eSIM profile from the device. You can find information about this in the user manual of your device. It will not break your contractual obligation nor change your services, but they will no longer be available on that device until you load a new eSIM profile.

Yes. Call the Contact Center at 1500, or visit a branch office and request a SIM card replacement.

In case you fail to activate the eSIM, or SIM card is not delivered on time, you are entitled to a full refund of the transaction. If you face any additional issue regarding eSIM/SIM card, please contact us via LINK.