Most devices of the latest generation support eSIM technology. Your phone must be compatible with eSIM to use our data plan. Please check the full list of devices here.

You can install eSIM by scanning QR code anytime, anywhere. You can do it before your trip so you can get online right upon arrival. Start using your data plan when you arrive at your destination. The data plan will be automatically activated with first internet traffic you make. Data plan duration is counted from that moment.

Upon arrival at your destination set ‘’Data Roaming’’ ON in your phone settings. Also, let your phone choose the best mobile network by setting up ‘’Select automatically’’ in Mobile networks settings.

Yes, you can. Your new Western Balkans eSIM data plan will be added, it will not replace the phone plan you already use. You can easily enable or disable each plan.

Yes, you can use your chosen eSIM data plan in the following countries: Albania, Kosovo, North Macedonia, Serbia, Bosnia and Herzegovina, and Montenegro.

No, our Western Balkans eSIM data plans are data only.

No, our Western Balkans eSIM data plans do not include a local number.

If you you want to have a local Montenegrin number, check Telekom Tourist prepaid that includes fast and reliable 5G internet in Montenegro, plus gigabytes for the Western Balkans region.

If you cannot find QR code or you have accidentally deleted it, please contact us via LINK.

Setting up an eSIM on your Android device is easier than you might expect. Just follow these steps:

• Ensure your Android phone supports eSIM technology. You can refer to our guide on eSIM-compatible devices for help.
• Open the Settings app on your phone.
• Navigate to "Network & Internet" or "Connections."
• Tap on "Mobile network" or "SIM card manager."
• Look for the option to add an eSIM
• Choose whether to scan a QR code or manually enter an activation code.
• Follow the on-screen instructions to complete the setup process.

To add your eSIM profile manually on your iPhone, go to:

• Settings
• Mobile data
• Tap on “add eSIM” in the “SIMs” section
• Tap on "Mobile network" or "SIM card manager."
• Tap “Use a QR code”
• At the bottom of the displayed page, tap “Enter details manually”
• Enter you activation code

For iOS:

1. Open Settings.
2. Tap on Cellular or Mobile Data.
3. Select the plan you want to remove.
4. Tap Remove Cellular Plan.

For Google Pixel:

1. Open the Settings app.
2. Tap Network & Internet, then Mobile network.
3. Choose the eSIM you wish to delete.
4. Tap Delete SIM.

For Android:

1. Go to Settings > Connections > SIM card manager.
2. Select the eSIM plan you want to remove.
3. Toggle the switch to disable the eSIM.
4. Tap Remove.

In case you fail to activate the eSIM, you are entitled to a full refund of the transaction. For this matter, or any additional issue regarding eSIM, please contact us.